Hospitality Industry Knowledge

cordial reception Industry K instanterledge 1. List 6 sources of current persistence culture Media such as recentspapers, television, magazines and radio. The media publicises current education, trends developing and both authorities initiatives. Customers By doing node questionnaires this potbelly inform recruitprises as to what they need to improve, as well as which cater argon working well. Information serve For interpreter the Australian Bureau of Statistics and touristry NSW (all these function argon provided by the disposal) and provide a whole range of issues inwardly the persistence. lucre Sites such as The World Tourism Organisation (WTO) provide education on environmental issues and trends frequently. Anyone can publish anything on the internet, so it is important to check that the information sourced is prob up to(p) and correct. Industry Journals (Also known as trade magazines) atomic emergence 18 not gettable from local industries and usuall y require a subscription, as they are extremely precious sources of current information. Within the all home(a) / international journals hospitality positions are advertised, trends are addressed and practices of various enterprises are shown. readiness courses May either be on-site or off-site, and provide the opportunity for cater to experience specific training in a chosen area. 2. Differentiate in the midst of primary and secondary sources of information A primary source is when information is poised first hand, whereas secondary source is when the information is gathered from a source that has already conducted the research. 3. Indentify the basic research skills that are necessitate when researching It is important to recognise that the source is credible and that it is of relevance. . List three channels that whitethorn be used to disseminate information once collected Media, meshing and customers. 5. condone the vastness of updating hospitality manufacture knowle dge Updating hospitality labor knowledge ensures quality dish out is hold and the customers needs are constantly being met. 6. Analyse unused-made g everyplacenment initiatives affecting the hospitality industry Government initiatives are acts by the government that extend in a number of impacts on the industry. Promoting Australias image foreign In campaigns such as where the damn hell are you? and Australia week in the USA and enhances Australians quality of life as well as boosting touristry in regional areas. Australian tourism industry Over $600 gazillion was allocated to the Australian tourism industry in the 2004/05 federal budget. The government set up a new body in 2004, Tourism Australia, having $ great hundred million allocated to the body in 2004 in order to market Australia internationally as a holiday destination over the following years.To market tourism inside regional areas of Australia, an extra $45 million was allocated. The federal government is now victorious on apprentices (New Apprenticeships Scheme). This will helper with the cost accompanying training new apprentices and offers and encourages employers to recall on new enterprises. By introducing these further funds for enterprises, it has also allowed students to take on a part-time apprenticeship whilst be school, as well as enable to a greater extent flexibility for those wishing to act a career in capitalmaking(prenominal) cooking. Obesity This issue has been constantly report via the media, statistics stating that now over 50% of the Australian population are overweight. This is a result of certain lifestyle changes individuals are now less active, carry change magnitude their aspiration of fatty/high energy solid foods, and ofttimes resort to fast food because they study they do not agree lavish time to cook themselves. The health problems attached to being overweight move over laid a lot of pressure on the health system. This has resulted in the gove rnment introducing profound eating campaigns and new school canteen food requirements. spring uper kits Was launched by the national Minister for Tourism in 2003 Farm and Country Tourism on your quality Assessment Tool These kits were for families looking to enter the agricultural tourism industry and enables them to diverge whether or not their farm is suitable. 7. relieve recent trends in emerging markets and the importance of internet presence for business The Internet has enabled the hospitality industry to access a wider market, allowing budding customers to view the available products and services of different enterprises, and to make a mesh online.Internet booking have development dramatically over the past hardly a(prenominal) years (due to the technically savvy Y-Generation) and has resulted in an increase in competitiveness mingled with hospitality enterprises. 8. Analyse the impact of affectionate issues on the hospitality industry close to enterprises choos e to become involved with the community of interests by doing things such as alive(p) in community fundraising (e. g. providing a praiseful meal) or by contributing odd-over food to charities. The obesity epidemic has also caused the hospitality industry to provide healthier menus, so that consumers now have the option of having either fatty or healthier food.Doing so has caused the face of the hospitality industry to change, as they are no longer regarded as selling only fatty foods. racial tensions were a result of the Cronulla Riots in Sydney. A number of businesses were closed down, and when re-opened were not able to operate due to a overleap of customers. Due to an increase in boozing and binge drinking licensed exposit must ensure they do not serve inebriated plurality, as intoxicated people are to a greater extent potential to commit crimes. The government has responded to this by introducing curfews and lockouts within problem areas.They have also increase the price on Alco-pops to discourage schoolgirlish people from drinking excessively. 9. Outline factors that have caused expansion within the industry Factors that have caused expansion within the industry allow in International sporting events invokes a queen-sized number of short-term visitors Cultural events attract people to specific regions Seasonal influences increased travel during holidays, in particular the Christmas and summertime holiday period New liquor licensing laws may encourage more infinitesimal bars to open Medical tourism hospitality provides forming partnership with hospitals 10.Outline factors that have caused retraction within the industry An ingurgitate of facilities after the 2000 Sydney Olympics Incidents (such as war on Iraq, tsunami, SARS) resulted in less abroad people travelling to Australia, although inbound tourism did increase Competition among enterprises caused them to slash their prices (reduced profit) World inunct prices increased whic h resulted in airline tickets increase and households to restrict their extra spending money (due to increased cost in petrol) rise food prices caused higher menu prices, which may deter customers from dining out citation crisis 1. Describe current labour issues and their impacts on enterprises Labour turnover Employees left with few hours during the quieter months may choose to leave and find alternative employment. The cost of losing / substitute staff members is quite substantial and costs thousands per employee. Shortage of qualified chefs result of more students staying to year 12 rather than sledding in year 10 Hiring staff with illegal visa statuses Paid unjustly a number of employees in the industry are unaware of their rights and may be paid lower honorarium 2. Explain technological issues affecting the hospitality industry Has improved the legal transfer of customer service and impacted on the delivery of training Systems and procedures are now more efficient and has reduced many errors and has enabled service to be provided more timely. Addressed skills shortages by allowing individuals to complete training courses in a more flexible environment with registered training organisations on-line.